Terms of service
Terms of Service — Abyria
Last updated: January 2026
Welcome to Abyria By accessing our website and placing an order, you agree to be bound by these Terms of Service (“Terms”). Please read them carefully before making any purchase.
By placing an order on our website, you confirm that you have read, understood, and accepted these Terms.
1. Legal Information
This website is operated by:
ECOM PROCESS LIMITED
Rm03, 24/F
Ho King Comm CTR
2–16 Fayuen Street
Mong Kok
Hong Kong (SAR)
2. Purpose
These Terms govern the online sale of products offered on Abyria and define the rights and obligations between:
-
ECOM PROCESS LIMITED (the “Seller”)
and -
Any individual or entity purchasing products from the website (the “Customer”).
3. Products
We offer a selection of pet accessories and products.
Product descriptions, images, and visuals are provided for informational purposes only. Minor variations (color, appearance, details) may occur depending on your screen or manufacturing batches and do not affect the essential characteristics of the product.
4. Prices
All prices are displayed in USD unless otherwise stated and exclude applicable taxes.
Local taxes, customs duties, or import fees may be charged by authorities in your country and remain the Customer’s responsibility.
Shipping costs are clearly indicated before final checkout.
We reserve the right to modify prices at any time. Products are billed based on the price in effect at the time of order confirmation.
5. Orders
5.1 Ordering Process
To place an order, the Customer must:
-
Select products and add them to cart
-
Review cart contents
-
Enter billing and shipping details
-
Select payment method
-
Confirm the order after reviewing these Terms
5.2 Order Confirmation
Once payment is completed, an order confirmation email is sent. This email confirms receipt of your order but does not guarantee product availability.
5.3 Right to Refuse Orders
We reserve the right to refuse or cancel any order in case of:
-
Payment issues
-
Suspected fraud
-
Previous disputes
-
Obvious pricing or listing errors
6. Payment
Payments are securely processed via:
-
Credit/Debit Card (Shopify Payments or equivalent)
-
PayPal
The Customer confirms authorization to use the selected payment method.
If payment is declined, the order will not be processed.
7. Shipping
7.1 Delivery Times
Estimated delivery: 8–14 business days after order processing.
Delivery times are indicative and may vary depending on destination, peak periods, customs, or logistics.
7.2 Shipping Responsibility
Orders are shipped to the address provided by the Customer.
We are not responsible for delays caused by carriers, customs, strikes, weather, or other external factors.
If your order is not received within a reasonable timeframe, please contact us at contact@Abyria.com.
7.3 Incorrect Address
If delivery fails due to incorrect or incomplete address details provided by the Customer, reshipping fees may apply.
8. Returns & Refunds
You have 30 days from delivery to request a return.
8.1 Return Conditions
Returned items must be:
-
Unused
-
In original condition
-
In original packaging
Return shipping costs are the Customer’s responsibility unless the item is defective or incorrect.
Before returning any item, please contact us at contact@Abyria.com for instructions.
8.2 Refunds
Once the returned product is received and inspected, refunds will be issued to the original payment method.
Processing times depend on payment providers.
8.3 Non-Returnable Items
Certain items may be non-returnable for hygiene or safety reasons once opened. This will be stated on the product page where applicable.
9. Liability
The Seller is not liable for:
-
Improper use of products
-
Indirect or consequential damages
-
Delivery delays caused by third parties
Customers are responsible for ensuring products are suitable for their pets.
10. Intellectual Property
All website content (text, images, logos, videos, layout, etc.) is protected by intellectual property laws.
Any reproduction without written permission is strictly prohibited.
11. Personal Data
Personal data is processed in accordance with our Privacy Policy available on the website.
12. Force Majeure
We shall not be held liable for failure to perform due to events beyond our control (natural disasters, strikes, pandemics, transportation disruptions, etc.).
13. Governing Law & Disputes
These Terms are governed by Hong Kong law, unless mandatory consumer laws of your country provide otherwise.
Customers are encouraged to contact support first to resolve disputes amicably.
14. Customer Support
For any questions or assistance: