Refund policy
🔁 Returns & Exchanges Policy
Right of Return
You have 30 days from the date you receive your order to notify us of your request for a return or exchange.
Return Conditions
To be eligible for a return, the item must:
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Be unused
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Be in perfect condition
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Be returned in its original packaging, complete
Any item that does not meet these conditions may be refused.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases where we made an error (wrong item sent, damaged or defective product upon arrival).
Return / Exchange Process
Before sending any item back, please contact us by email at:
We will provide you with:
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The return address
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Step-by-step instructions
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The appropriate procedure depending on whether you are requesting an exchange or a refund
⚠️ Please note: No returns will be accepted without prior approval.